Customer Support

CIPS is supported though an omnichannel experience:

  • classic channels,

  • interactive channels,

  • in respect of the agreed SLA window.

Classic Support Channels

CIPS is supported through classic channels:

  • email,

  • phone,

  • ticketing portal.

Interactive Support Channels

CIPS is also supported through interactive channels:

  • chat from applications,

  • chat from website,

  • bots for FAQ,

  • 24h/7d knowledge-base,

  • on-demand features presentations,

  • on-demand follow-up conference calls.

The interactive chat support can be provided through 23 languages (through translation).

Multiple SLA Windows

CIPS is supported within different SLA windows:

  • (WD1) Monday to Friday 08:00 to 16:00 (GMT)

  • (WD2) Monday to Friday 08:00 to 00:00(+1) (GMT)

  • (WD3) Monday to Friday 08:00 to 08:00(+1) (GMT)

  • (CD1) Monday to Sunday 08:00 to 16:00 (GMT)

  • (CD2) Monday to Sunday 08:00 to 00:00(+1) (GMT)

  • (CD36) Monday to Sunday 08:00 to 08:00(+1) (GMT)