Customer Support
CIPS is supported though an omnichannel experience:
classic channels,
interactive channels,
in respect of the agreed SLA window.
Classic Support Channels
CIPS is supported through classic channels:
email,
phone,
ticketing portal.
Interactive Support Channels
CIPS is also supported through interactive channels:
chat from applications,
chat from website,
bots for FAQ,
24h/7d knowledge-base,
on-demand features presentations,
on-demand follow-up conference calls.
The interactive chat support can be provided through 23 languages (through translation).
Multiple SLA Windows
CIPS is supported within different SLA windows:
(WD1) Monday to Friday 08:00 to 16:00 (GMT)
(WD2) Monday to Friday 08:00 to 00:00(+1) (GMT)
(WD3) Monday to Friday 08:00 to 08:00(+1) (GMT)
(CD1) Monday to Sunday 08:00 to 16:00 (GMT)
(CD2) Monday to Sunday 08:00 to 00:00(+1) (GMT)
(CD36) Monday to Sunday 08:00 to 08:00(+1) (GMT)