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Customer Support

CIPS is supported
though an omnichannel experience

Classic Support Channels

CIPS offers a range of convenient support channels to ensure a seamless experience for its users.

Customers can reach out for assistance via email, phone, or through the dedicated ticketing portal.

These classic communication channels are designed to provide timely and efficient solutions to any queries or concerns that may arise.

CIPS is committed to delivering exceptional customer support.

Interactive Support Channels

CIPS is supported through interactive channels such as app and website chat, FAQ bots, a 24/7 knowledge-base, on-demand feature presentations, and follow-up conference calls. The chat support is available in 23 languages through translation.

Multiple SLA Windows

CIPS is supported within different SLA windows:

(WD1) Monday to Friday
08:00 to 16:00 (GMT)
(WD2) Monday to Friday
08:00 to 00:00(+1) (GMT)
(WD3) Monday to Friday
08:00 to 08:00(+1) (GMT)
(CD1) Monday to Sunday
08:00 to 16:00 (GMT)
(CD2) Monday to Sunday
08:00 to 00:00(+1) (GMT)
(CD36) Monday to Sunday
08:00 to 08:00(+1) (GMT)